Chief Minister Bhajanlal Sharma Conducts Surprise Inspection of Helpline Center

Jaipur, October 9: Chief Minister Bhajanlal Sharma conducted a surprise inspection of the Rajasthan Contact Helpline-181 center located at the Secretariat on Friday. During the visit, he reviewed the complaint management and resolution system, engaging directly with complainants to understand their issues.

The Chief Minister instructed relevant officials to ensure regular monitoring of complaints and to provide quality resolutions within the stipulated time frame.

Inspection Overview:

Location: Rajasthan Contact Helpline-181 center, Jaipur
Date: Friday, October 9
Activity: Surprise inspection and review of complaint resolution system
Engagement: Direct conversation with complainants
Instructions: Regular monitoring of complaints and timely quality resolutions

“Timely Relief for Every Citizen is Our Top Priority”

Chief Minister Sharma emphasized that the swift resolution of public issues and providing timely relief to every citizen is the state government’s highest priority.

“Timely resolution of public grievances is our top priority. The 181 helpline is becoming a robust medium for good governance and public service, with a commitment to hearing every citizen and promptly addressing every complaint,” he stated.

— Bhajanlal Sharma, Chief Minister

The Chief Minister noted that the state government is continuously working to ensure accountability and transparency in addressing public issues. He aims for the Rajasthan Contact Helpline-181 to be a quick solution for every citizen’s complaint.

Listening to Complaints Directly

During the inspection, the Chief Minister sat at the helpline’s call desk, wearing headphones to converse with complainants. The center also facilitates e-hearings, allowing video calls for communication with complainants. He observed the entire process from complaint registration to resolution by interacting with the staff at the call center.

Additionally, the Chief Minister utilized the hashtag #HelloCM in his social media post.

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Ganpat Singh Chouhan: My name is Ganpat Singh Choughan. I am an experienced content writer with 7 years of expertise in the field. Currently, I contribute to Daily Kiran, creating engaging and informative content across a variety of categories including technology, health, travel, education, and automobiles. My goal is to deliver accurate, insightful, and captivating information through my words to help readers stay informed and empowered.