Udaipur, March 19: Under the leadership of Chief Minister Bhajanlal Sharma, Rajasthan has made significant strides towards transparent, accountable, and citizen-centric governance. The Rajasthan Sampark Helpline (181) has been ensuring the swift and quality resolution of public grievances. As a result, citizen satisfaction levels in March 2026 have reached an all-time high of over 80%, a remarkable increase from approximately 69.54% the previous month.
The Rajasthan government is fully committed to the timely and effective resolution of public complaints. Chief Minister Bhajanlal Sharma has personally inspected the Rajasthan Sampark Helpline (181) multiple times, engaging directly with complainants. He regularly collects feedback on the relief and solutions provided in previously resolved cases and has instructed departmental officials to ensure prompt and effective resolutions.
Recently, Food and Civil Supplies Minister Sumit Godara also visited the Rajasthan Sampark Helpline (181) to engage with complainants and gather feedback.
Secretaries Regularly Visiting the Sampark Helpline (181)
Chief Secretary V. Srinivasan has issued a circular directing all departmental secretaries to be present at the Rajasthan Sampark Helpline (181) from March 4 to April 28. This initiative aims to facilitate direct communication with complainants. In compliance with these directives, senior officials from various departments are engaging with complainants via calls during their scheduled visits, leading to positive changes in case hearings, factual reviews, and swift, quality resolutions.
Remarkable Progress in Revolutionary Reforms
Chief Secretary V. Srinivasan stated that citizen-centric governance is a top priority for the state government. The Rajasthan Sampark Helpline (181) has significantly bridged the gap between citizens and the government through technology, as part of the ‘Next Gen Jan Sampark’ initiative. Under the guidance of Chief Minister Bhajanlal Sharma, revolutionary reforms at the Rajasthan Sampark Helpline (181) are gaining remarkable momentum. Senior officials from various departments are visiting the helpline daily to communicate directly with citizens, ensuring continuous improvement in complaint resolution quality.
25,254 Cases Resolved in a Single Day
Notably, on February 24, 2026, the Rajasthan Sampark Helpline (181) recorded an all-time high of 25,254 daily complaint resolutions. This was a significant increase from just 11,788 complaints recorded on that day, indicating a consistent improvement in the quality of complaint resolution. Additionally, the average resolution time has decreased to just 7 days, reflecting the rapid resolution of complaints.
The Rajasthan government’s efforts play a crucial role in bringing citizens’ voices directly to the government and providing solutions to their problems from the comfort of their homes. Citizens can call the toll-free number 181 for any grievances related to government departments or use the Rajasthan Sampark portal or app.
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